Return & Refund Policy
- Return Eligibility
You may request a return under the following conditions:
- Wrong item received
- Damaged or defective product
- Product not as described
Return requests must be made within 48 hours of delivery by emailing support@giftora.co.in with order details and photos.
- Non-Returnable Products
Certain items such as personalized gifts, custom-made products, or items listed as “non-returnable” cannot be returned.
- Refund Process
After product inspection and approval:
- Refund will be issued to the original payment method or as store credit.
- Refunds may take 7–10 working days to reflect.
- Return Shipping Costs
If the return is due to Giftora’s error (wrong/damaged item), we will cover return shipping.
For other reasons, the customer may need to bear the return shipping cost.
- Cancellations
Orders can be cancelled within 24 hours of placing the order by emailing support@giftora.co.in.
- Contact for Returns/Refunds
support@giftora.co.in